Post by Admin on Jul 30, 2017 16:19:28 GMT -6
When I click on the media player, the screen goes black, or is stuck on the loading screen, or kicks me back to the home screen over and over.
Black Screen / Kicking back to home screen
Press the Red Media button to go back to home screen if you are in the black screen, and go to Netmaster Tools.
1) Perform a speed test and ensure you are getting good and stable speed. (Speed Test Page) If your speed is having issues, correct your issues by referring to the Wi-Fi connection page ---> Wi-Fi Page
2) If your speed is good, go back to netmaster tools and Select Force Stop, and then Clear Cache, then go back to media player to try again.
3) If Step 2 doesn't fix it, try the steps for a manual update. here ---> Manual Update
4) If Steps 1-3 did not work, perform a factory reset in netmaster tools, and refer to the initial setup page ---> Initial Setup
Black Screen / Kicking back to home screen
Press the Red Media button to go back to home screen if you are in the black screen, and go to Netmaster Tools.
1) Perform a speed test and ensure you are getting good and stable speed. (Speed Test Page) If your speed is having issues, correct your issues by referring to the Wi-Fi connection page ---> Wi-Fi Page
2) If your speed is good, go back to netmaster tools and Select Force Stop, and then Clear Cache, then go back to media player to try again.
3) If Step 2 doesn't fix it, try the steps for a manual update. here ---> Manual Update
4) If Steps 1-3 did not work, perform a factory reset in netmaster tools, and refer to the initial setup page ---> Initial Setup