Video/Audio/Wi-Fi Troubleshooting

new

« Prev
1
Next »

Admin
Administrator

Posts: 90

Video/Audio/Wi-Fi Troubleshooting Sept 3, 2017 7:58:05 GMT -6

Post by Admin on Sept 3, 2017 7:58:05 GMT -6

Video Troubleshooting

No Video

1.1
Do you have a N1 or N2 model and a 4K TV? If yes, follow these steps. If no, skip to 1.2
1) Plug your Netmaster into a non-4K TV
2) Scroll to the right on the home screen until you see the HDMI settings icon.
3) Click on HDMI and manually select 1080P 60hz so it will no longer be set to "Auto" and save the Changes.
4) Turn off the Netmaster and unplug it and reconnect it to your 4K TV.

1.2
If you do not have a 4K TV and have no video
1) Check your HDMI cable. Is it the one that the box came with? If not, try that one. If you have another HDMI v1.4+ cable (N1 or N2) or HDMI v2.0+ (N4K), you can try with that one.
2) Check your input on the TV and make sure it is on the correct HDMI input.
3) Try unplugging the HDMI from the TV and reinserting it, also on the box itself.

Flickering or Freezing Video or color issues

If you get flickering video, where your screen pops in and out of it's HDMI output
1) Unplug the HDMI Cable and reinsert it
2) Try a different HDMI cable. For N1 and N2 models, you must use an HDMI v1.4 cable or higher. For an N4K model, you must use HDMI v2.0 or higher.

Freezing Video (on the Home screen or while navigating anywhere inside the box)
1) Unplug the HDMI Cable and reinsert it
2) Try a different HDMI cable. For N1 and N2 models, you must use an HDMI v1.4 cable or higher. For an N4K model, you must use HDMI v2.0 or higher.
3) Check the batteries in your remote control to make sure it isn't dead and making it seem like your screen is frozen.
4) You can also use a mouse and keyboard, both a wired one, or a wireless one with a USB dongle, and see if you can control the box to further isolate whether it is a faulty remote or the box/cables.
5) If the freezing is occuring while you are trying to select links that you added to your favorites list, then the add-on that had the link may have changed the link and your link is now dead and leading to nowhere causing it to lock up.

Freezing Video (Frozen on the bootup screen/animation)
1) Unplug the HDMI Cable and reinsert it
2) Try a different HDMI cable. For N1 and N2 models, you must use an HDMI v1.4 cable or higher. For an N4K model, you must use HDMI v2.0 or higher.
3) Turn off the Box and try again

When I click a link, it plays but is just a small box in the corner of the screen instead of full screen, help!

1) Press the Red Media button twice to refresh the media player. May take more than one attempt.
2) If Step 1 doesn't work after 2 or 3 attempts, Check the HDMI settings page. It should say either Auto, or whatever picture format your TV is capable of. If it says 480P only, then theres an issue with the HDMI port on your TV or the HDMI cable. Turn off the netmaster, then swap to a different port on the TV and/or change the cable. Turn on the Netmaster and check the HDMI settings again to see if more than 480P is available..
3) If Steps 1 and 2 do not work, perform a facotry reset in Netmaster Tools and start fresh with an initial install process. (Found on the Initial setup section on this forum)

Small Screen

My TV Shuts off by itself

This is due to what is called CEC settings on your TV. CEC control allows HDMI equipped devices to control each other simultaneously from one device. Lots of different TV brands may call CEC some unique name. Some of the names are:

* AOC - E-link
* Hitachi - HDMI-CEC
* LG - SimpLink
* Loewe - Digital Link or Digital Link Plus
* Mitsubishi - NetCommand for HDMI
* Onkyo - RIHD (Remote Interactive over HDMI)
* Panasonic - VIERA Link or HDAVI Control or EZ-Sync
* Philips - EasyLink
* Pioneer - Kuro Link
* Runco International - RuncoLink
* Samsung - Anynet+
* Sharp - Aquos Link
* Sony - BRAVIA Link or BRAVIA Sync (You may need to use a port labeled HDMI-MHL if the regular HDMI port does not work.)
* Toshiba - Regza Link or CE-Link

Steps you can take to fix this issue

1) Disable your CEC settings in your TV
2) On the Netmaster Home Screen, scroll to the right all the way to Advanced, then scroll to CEC settings and toggle the options on/off to whatever settings works for you to alleviate your CEC controls from turning off your TV.

Stuttering video during playback

If your video feed seems to be stuttering a bit, check the following settings.

Inside the media player, scroll to the system tab.

1. Click system
2. Click video
3. Click acceleration
4. Activate all acceleration settings
5. Back out and that's it.

Last Edit: Sept 20, 2018 19:01:31 GMT -6 by Admin

Admin
Administrator

Posts: 90

Video/Audio/Wi-Fi Troubleshooting Sept 3, 2017 8:08:19 GMT -6

Post by Admin on Sept 3, 2017 8:08:19 GMT -6

Audio Troubleshooting

I am getting No Sound! Help!

Do you get sound on the home screen? Is there sound in the intro animation when the box boots up? If you get sound in the bootup and home screen but not inside the media player, try the following.

1) If you are in the media player, press the Home/Android button on the upper left of the directional pad to go to the home screen. Turn up the volume on your remote on this screen.
2) Press the Green Mute Button on the top of your remote to see if it wasn't accidentaly muted, press it again to ensure mute isn't active. On the N6 and older models, The favorites button also mutes the media player, which makes a red mute symbol in the upper corner of media player. N7 does not have this button so if you have an N7, go to the step below
3) for N7, plug a keyboard into your box, just like you would a computer, and press F8 while inside the media lab.
4) can Run a manual update, refer to the manual update section. Here

If you get no sound at all, including the bootup screen:

1) Check the Audio settings on the home screen by scrolling to the right to "Audio" and change your settings to see if it makes a difference.
2) Check your HDMI cable or your optical cable, whichever you are using.
3) Check the volume and mute on your surround sound system or TV, whichever is applicable.

The Audio cuts out intermittently

1) Possibly the link or your connection, an audio version of buffering instead of the normal video skipping.
2) Possibly an issue with the HDMI cable. Try unplugging the HDMI cable on both ends and reseating them. Or change to a different HDMI cable.
3) Check the Audio settings on the home screen by scrolling to the right to "Audio" and change your settings to see if it makes a difference.

How do I change my Audio settings to switch from HDMI to Optical or to work best for my surround sound system?

1) Scroll to the right on the home screen til you see "Audio" and then change the settings within until you get it correct for your individual setup.

The Lips are out of Sync with the audio!

While watching something, press the Audio button on your remote, then you can adjust the audio offset delay until it matches up. This is typically caused by a combination of the link itself, plus all the devices that are a part of the process for the audio. (Netmaster, surround sound systems, TV lip sync settings, etc) So there is no master setting that works for everyone, it all depends on your connection and your setup.

Another possible fix that has been discovered is to go to your HDMI settings on the home screen, and change it from Auto, to whatever the maximum resolution is on your TV. A customer had it hooked to a 4K TV and it was out of sync and worked fine on the non-4K TV and then switched off of Auto to the manual 4K setting and it fixed the issue.

Last Edit: Aug 31, 2021 13:16:39 GMT -6 by Admin

Admin
Administrator

Posts: 90

Video/Audio/Wi-Fi Troubleshooting Sept 3, 2017 8:10:57 GMT -6

Post by Admin on Sept 3, 2017 8:10:57 GMT -6

Wi-Fi Troubleshooting

Setting up a Wi-Fi connection

1) On the home screen, scroll to the right until you see advanced Wi-Fi and click on it.
2) Once inside the Wi-Fi screen, make sure the button up top says "On".
3) Once the list of Wi-Fi networks pops up, scroll down and then select your correct network name and press Ok on it.
4) Enter your network password CORRECTLY and then press the return button one time to close out of the on screen keyboard, and go to "Connect" and wait til a message shows "connected" under your wifi name.
5) Press the return button to go back to home screen.

Testing your Wi-Fi connection
1) On the home screen, a Wi-Fi symbol should be next to your time.
2) Perform a Speed Test to ensure your speed is high enough and consistent/stable. Refer to the Speed Test FAQ page ---> Speed Test

Setting Up an Ethernet Connection

1) On the home screen, scroll to the right until you see Ethernet, and click on it.
2) Once inside the Ethernet screen, make sure the button on top says "On"
3) Make sure it is set to DHCP and your address should automatically populate, then scroll down to confirm your choice.

Testing your Ethernet connection
1) On the home screen, an Ethernet port symbol should be next to your time.
2) Perform a Speed Test to ensure your speed is high enough and consistent/stable. Refer to the Speed Test FAQ page ---> Speed Test

Troubleshooting your connection

1) Perform a Speed Test to ensure your speed is high enough and consistent/stable. Refer to the Speed Test FAQ page ---> Speed Test
2) Turn off your Netmaster, and reboot your modem and router and allow them to fully boot back up. Once the modem and router are fully booted up, turn on your netmaster and wait 30 seconds after it has settled on the home screen, then repeat Step 1 to see if your connection has improved.
3) If you are on Wi-Fi, try moving your box closer to the router or try hooking directly with a wired ethernet connection to see if the issue persists.
4) If your connection is having issues after step 1- 3, your connection from your internet provider may be experiencing issues or your internet equipment might be possibly bad.

Last Edit: Jul 9, 2018 7:57:44 GMT -6 by Admin